Frequently Asked Questions
1.When will my order be shipped?
We usually handcraft wooden toys and crafts immediately after purchase. Due to the potentially complex manufacturing process, it may take several days. For the exact manufacturing time, please refer to the details of each product.
2. How can I track my parcel?
When your order is shipped, we will send you a tracking number. You can visit the shipping company's website and enter the tracking number to view the status of your parcel.
When your order is shipped, we will send you a tracking number. You can visit the shipping company's website and enter the tracking number to view the status of your parcel.
3. Why can't I track my order on the website?
Please note that tracking information will appear on the tracking website 2-5 days after it is updated. If you cannot find the tracking information for your parcel, please try again after 1-2 days.
Please note that tracking information will appear on the tracking website 2-5 days after it is updated. If you cannot find the tracking information for your parcel, please try again after 1-2 days.
4. Why is my shipping status not updated?
Your parcel may be delayed for several reasons, including weather conditions, customs issues, or work backlogs.
5.What payment methods do you accept?
Our website supports payment channels via PayPal and credit cards, covering most credit cards issued by banks internationally. We only support cash on delivery for delivery addresses in Japan, Germany, Italy, Spain, Portugal, Austria, Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman, Greece, Poland, Hungary, Czech Republic, Slovakia, Romania, Bulgaria, Croatia, Slovenia, Lithuania, Estonia, Latvia.. Customers from other countries must pay the order amount first before we can ship the goods. We apologize for any inconvenience.
6.What is your return policy?
If there is a problem with your order (damaged product, wrong order, damaged parcel, etc.), please contact us within 15 days of receiving the goods, and we will be happy to help you review the issue. If the damage occurred during shipping or there is a quality issue with the product itself, and if approved, we will send a replacement or refund the amount excluding shipping costs. Please do not return any items before reviewing the issue; our customer service team will review the order and provide further instructions. mikeuncle.com reserves the right to refuse any return request. You will need to pay the shipping costs for returning the goods. The original shipping cost is non-refundable.